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SARTORIAL OG Faq
SARTORIAL OG Faq
Are your frames handmade?
Yes, all of our frames undergo hand-finishing, ensuring every piece meets our standard of precision and luxury.
Can I track my order online?
Yes. Once your order ships, you will receive a tracking number to follow your package.
Can I pick up my order in-shop?
Yes. You can select “In-Store Pickup” at checkout for collection from either our Wafi Mall or DIFC Gate Avenue boutiques.
What is Mazzucchelli acetate made from?
It is made from natural cotton and wood fibers, then refined into a luxurious acetate used by the world’s leading eyewear houses.
Do you offer same-day delivery in Dubai?
Yes, same-day delivery is available within Dubai for all orders placed before 6 PM and next day delivery for other emirates.
How do I know which frame suits my face?
Our style advisors in-store can help you choose the right frame. Online, we provide detailed size guides and styling tips for each collection.
How do I know these are original SARTORIAL OG frames?
Our products are available only at official SARTORIAL OG boutiques and sartorialog.com. Each frame comes with branded packaging and authenticity details.
Can I use Tabby both online and in-store?
Yes. Tabby is available at all boutiques and on sartorialog.com.
Do you sell gift cards or e-gift cards?
Yes. Both digital and physical gift cards are available, making them a perfect present.
Can I include a personalized note with a gift?
Yes. A handwritten or printed note can be included for a personal touch.
Do you offer luxury gift wrapping?
Yes. Every purchase comes in signature SARTORIAL OG Archival packaging, and we offer gift-ready wrapping upon request.
Do you offer size options for frames?
Yes. Some collections come in multiple sizes to ensure the perfect fit. Please check individual product details.
Are your sunglasses adjustable for a better fit?
Yes. Acetate, metal, and titanium frames can be adjusted for comfort. Our boutiques provide complimentary fitting services.
Do you recycle old frames?
At present, we do not recycle old frames. However, we encourage customers to bring older pieces to our boutiques for advice on repairs or adjustments.
Are your materials sustainable or eco-friendly?
Yes. Mazzucchelli acetate is a plant-based material derived from cotton and wood pulp, making it more eco-conscious than petroleum-based plastics.
Do you offer price matching?
We do not offer price matching. Our products are sold exclusively through our boutiques and official website to maintain authenticity and value.
Why are SARTORIAL OG sunglasses more expensive than others?
Our eyewear is crafted using premium Italian Mazzucchelli acetate, European hinges, and luxury-grade lenses. Each design reflects timeless craftsmanship and exclusivity, unlike mass-market plastic sunglasses.
Do you provide aftercare or frame adjustments?
Yes. We offer aftercare services, including minor adjustments and cleaning, at our boutiques.
Can I adjust the fit of my frames?
Yes. Our frames can be gently adjusted for a more tailored fit. Visit any SARTORIAL OG boutique for complimentary adjustments.
How should I clean my sunglasses?
Use the microfiber cloth provided with your purchase. Avoid harsh chemicals and never use tissues or clothing that may scratch the lens.
Do you offer Buy Now, Pay Later (BNPL) options?
Yes. With Tabby, you can split your purchase into 4 interest-free payments or extend up to 12 months.
What makes SARTORIAL OG unique?
We merge luxury craftsmanship with modern design, using Mazzucchelli acetate and European components for frames that last.
Do you offer prescription or optical frames?
Yes. Many frames can be fitted with prescription or blue-light lens.
Do your sunglasses have UV protection?
Yes. All our sunglasses provide 100% UVA & UVB protection.
Do you sell men’s and women’s sunglasses?
Yes, we design sunglasses for both men and women. Many collections are unisex and crafted to suit all styles.
Where are SARTORIAL OG stores located?
You’ll find us at Wafi Mall and DIFC Gate Avenue in Dubai.
Do you offer prescription lenses?
Yes. Select frames can be fitted with prescription lenses or blue-light filters. Visit our boutiques or contact us online for details.
Are your sunglasses polarized?
Many collections include polarized lenses to reduce glare and enhance clarity. Each product description clearly states if the lenses are polarized.
Do you make metal frames?
Yes, some collections feature premium stainless steel or titanium frames for those who prefer a sleek metallic style.
What’s the difference between acetate and plastic?
Unlike cheap plastics, Mazzucchelli acetate is a high-quality, plant-based material that is durable, flexible, hypoallergenic, and polished for a luxury look.
Are your sunglasses plastic?
No, we do not use plastic. All our frames are crafted from premium Italian Mazzucchelli acetate, a luxury material known for its strength, comfort, and refined finish.
Are your sunglasses made of plastic?
We do not use plastic for any of our frames. At SARTORIAL OG, every piece is crafted exclusively from premium Italian Mazzucchelli acetate, a luxury material celebrated worldwide for its durability, comfort, and timeless finish. This sets our eyewear apart from standard plastic products.
BNPL / Tabby Faq
Q: Do you offer Buy Now, Pay Later (BNPL) options? A: Yes, we do. With Tabby, you can split your purchase into 4 interest-free payments or extend payments up to 12 months. Q: How does Tabby work when I shop with SARTORIAL OG? A: Simply select Tabby at checkout. Once approved, you can complete your purchase instantly and pay over time, either in 4 installments or up to 12 months. Q: Is there any extra cost when using Tabby? A: No. When you choose 4 monthly installments, they’re always interest-free. If you select up to 12 months, interest may apply depending on your plan. Q: Can I use BNPL for both online and in-store purchases? A: Yes, BNPL with Tabby is available on our website and in all SARTORIAL OG boutiques. Q: Do I need a minimum purchase to use Tabby? A: Yes, Tabby requires a minimum order amount, which is shown during checkout. Q: Will using Tabby affect my credit score? A: No, choosing the 4-month installment plan does not affect your credit score. For 12-month plans, your credit eligibility may be checked.
Are SARTORIAL OG sunglasses unisex?
Yes. While some collections are tailored for men or women, most of our designs are unisex, crafted to suit various face shapes and personal styles.Shop Nowwww.sartorialog.com
What materials do you use for your frames?
We use premium Italian acetates, stainless steel, and titanium. Each frame is finished with precision to balance durability with comfort.shop now www.sartorialog.com
Do your sunglasses have UV protection?
Absolutely. All SARTORIAL OG sunglasses are fitted with high-grade lens that provide 100% UVA & UVB protection.Shop now https://sartorialog.com/
Do you offer prescription lens?
Yes, selected frames can be fitted with prescription optical lenses. Visit our stores or contact us for tailored optical services.Shop Nowhttps://sartorialog.com/
What is the difference between the optical frames and sunglasses?
Optical frames are designed for prescription use or blue-light lens, while sunglasses feature tinted or polarized lens for sun protection. Both are made with the same premium craftsmanship.Shop now https://sartorialog.com/
Do you offer limited edition frames?
Yes. Some collections, such as Legado, Noble Code, and Heritage, are released in limited runs, making them exclusive pieces.Shop Nowhttps://sartorialog.com/
Where are SARTORIAL OG sunglasses made?
Our frames are designed in Italy and crafted with premium materials sourced globally, including Italian Mazzucchelli Acetate and European hinges.https://sartorialog.com/
What makes SARTORIAL OG different from other eyewear brands?
We blend luxury craftsmanship with a Dubai-born identity; our designs reflect heritage, modernity, and timeless appeal.
How do I care for my sunglasses?
Always keep them in the SARTORIAL OG case provided, clean with the microfiber cloth, and avoid leaving them in extreme heat.
Do you provide a warranty?
Yes. All sunglasses come with a 1-year warranty covering manufacturing defects.
What are your store opening hours?
Shop hours may vary slightly by location, but generally: Monday–Sunday: 10:00 AM – 10:00 PM
Can I shop online?
Yes. You can explore and purchase our full collection directly at https://sartorialog.com/
Do you ship internationally?
Yes. We ship to most countries worldwide. Please note that customs duties may apply depending on your country’s regulations.
Do you offer discounts?
From time to time, we run seasonal offers or special promotions. Subscribe to our newsletter or follow us on INSTAGRAM to stay updated.
Do you have student or referral discounts?
Not currently. However, we offer exclusive loyalty perks and rewards for returning clients.
Are discounts available in-store and online?
Yes, when we run promotions, they are valid across both channels unless specified otherwise.
Do you accept returns or exchanges?
Yes. Returns and exchanges are accepted within 14 days of purchase, provided the product is unused and in its original packaging.
Can I try sunglasses before I buy?
Of course. Visit our boutiques at WAFI MALL or DIFC, where our style advisors will help you find the perfect pair.
Do SARTORIAL OG frames fit all face shapes?
Yes. Our collections include diverse silhouettes, from square and aviator to round and oversized, designed to complement different face shapes.
Can I customize my lens?
Selected collections allow lens customization, tints, gradients, and prescriptions. Speak with our in-store advisors for options.
Are your sunglasses lightweight?
Yes. We use premium acetates and titanium to ensure frames are both durable and comfortable for all-day wear.
Do you offer blue-light lens?
Yes. Many of our optical frames can be fitted with advanced blue-light filtering lenses for digital screen protection.
How scratch-resistant are the lens?
Our lenses are treated with anti-scratch and anti-glare coatings, though we recommend keeping them in their protective case when not in use.
What does “SARTORIAL OG” stand for?
Sartorial” reflects timeless tailoring and style, while “OG” represents originality and heritage. Together, the brand embodies refined craftsmanship and individuality.
Is SARTORIAL OG a Dubai brand?
Yes. Born in Dubai, we are proud to be a Dubai-anchored luxury eyewear house with a global outlook.
Do you collaborate with designers or artists?
Yes. We occasionally launch limited collaborations with creatives, bringing fresh perspectives to our collections.
Why do you name collections (e.g., Legado, Heritage, Amalfi Drive)?
Each name tells a story of heritage, journey, or timeless style. Naming is part of our storytelling ethos.
My order never got to me, what do I do?
In the Rare Event of Delivery IssuesWe hope this never happens, but if it does, don’t worry. Although our shipping carriers operate independently, we’ll work with you to resolve it.Marked as Delivered, but Not Received If your package shows as delivered within the last day, please allow a little extra time. Carriers sometimes scan a parcel before it actually reaches you. Keep an eye out over the next few hours.Tracking Not Updated If tracking hasn’t been updated for an unusually long time, or never moved beyond creation, it may have been lost in transit. Please file a claim directly with the carrier. If there’s no resolution after two weeks, contact us, and we’ll review and arrange a replacement or credit for your order. Temporary Addresses If the shipping address provided was temporary, we cannot assume responsibility if the recipient is no longer at that location once delivery has been attempted within the projected shipping timeline.
Do you sell other fashion items besides sunglasses?
Yes. Alongside eyewear, SARTORIAL OG curates ready-to-wear clothing and accessories for men and women.
Can I book a private appointment?
Yes. We offer personalized styling sessions in our boutiques. Contact us to arrange an appointment.
Do you ship internationally?
Indeed, we offer worldwide free shipping to most destinations. Do keep in mind that customs regulations differ from country to country. If your order is held at customs, you would be responsible for the clearance process and any additional charges.
Do you offer gift packaging?
Yes. Every purchase comes in signature SARTORIAL OG Archival packaging. Gift packaging and cards are also available upon request.
How long will it take to receive my order?
We usually dispatch orders the same day across the UAE, with delivery expected the following day (Mon–Sat). For international orders, please allow 3–5 business days. Rest assured, our team is committed to getting your order to you as swiftly as possible.
Contact Us - Get in Touch with SARTORIAL OG
Contact usPhone number+971585644923Emailstyle@sartorialog.comAddress:(1) SARTORIAL OG - Modern and Classic Sunglasses, Wafi City Mall - shop#18 Ground floor - 18th St - Umm Hurair 2 - Dubai(2) SARTORIAL OG Retail Partner Goodluck Bespoke shop# 98 DIFC, Gate Avenue, Dubai DU, United Arab Emirates.What We OfferPremium fashion collectionsPersonal styling consultationsCustom tailoring servicesFashion advice and wardrobe planningFollow UsStay updated with our latest collections and fashion tips on our social media channels.
Can I buy gift cards?
Yes, both physical and digital gift cards are available in different denominations.
SARTORIAL OG Store Locations
Wafi City Mall Shop Shop #18, Ground Floor, Wafi City Mall, Umm Hurair 2, Dubai. 📍https://maps.app.goo.gl/PEwLRw2whVaEed1c8Retail Partner Store at DIFC Goodluck Bespoke – Shop #98, Gate Avenue, DIFC, Dubai.📍https://maps.app.goo.gl/DixttTZcwSFyxB256?g_st=iwb
What payment methods do you accept?
We accept credit/debit cards, Apple Pay, Google Pay, and select BNPL options online and in-store.
How do I track my order?
Once your order is dispatched, you will receive a separate email with your tracking number. Occasionally, this email may be sorted into your spam or promotions folder, so please check there if it feels delayed. You may also log into your account and view the order directly to see the current status. Please note: tracking details may take 24–48 hours to update with the carrier. If it appears unchanged, rest assured, your order is already on its way.
Do you offer home delivery in the UAE?
Yes, with express delivery options available across Dubai and the UAE.
How long does international shipping take?
Standard international shipping usually takes 3–5 business days, depending on the country. Express options are available at checkout.
Do you cover customs duties?
Customs duties and taxes vary by country and are the responsibility of the customer.
How do I initiate a return?
You can contact our customer service team or visit one of our boutiques with your receipt.style@sartorialog.com+971585644923
What if I receive a damaged product?
Contact us immediately with photos. We will arrange a replacement or refund under our warranty policy warranty policy.
Do you provide repair services?
Yes. We offer frame adjustments and repairs for eligible products. Please visit our boutiques for assistance.
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