SARTORIAL OG – FAQ

Q: Are SARTORIAL OG sunglasses unisex?
Yes. While some collections are designed with men or women in mind, most of our frames are unisex, crafted to complement different face shapes and styles.

Q: What materials are used for your frames?
We use premium Italian acetates, stainless steel, and titanium. Every frame is built for durability and long-lasting comfort.

Q: Do SARTORIAL OG sunglasses have UV protection?
Absolutely. All our sunglasses feature lenses with 100% UVA & UVB protection.

Q: Are your lens polarized?
Many of our collections are polarized for sharper vision and reduced glare. Each product description specifies polarization.

Q: Can I add a prescription lens?
Yes. Selected frames can be fitted with prescription lens. Visit our boutiques or contact us for tailored optical services.

Q: What is the difference between sunglasses and optical frames?
Sunglasses are fitted with tinted or polarized lenses for sun protection, while optical frames are designed for prescription or blue-light lenses. Both share the same craftsmanship.

Q: Do you release limited edition frames?
Yes. Some collections, like Legado Noble Code and Heritage, are released in limited runs for exclusivity.

Q: Where are your sunglasses made?
Designed in Italy, our frames are crafted using premium global materials such as Italian acetates and European hinges.

Q: What sets SARTORIAL OG apart from other brands?
We blend timeless craftsmanship with a Dubai-born identity, creating eyewear that embodies both heritage and modernity.

Q: How do I care for my sunglasses?
Keep them in the protective case, clean with the microfiber cloth provided, and avoid extreme heat exposure.

Q: Do you provide warranty?
A: Yes. Every SARTORIAL OG product comes with a 1-year warranty covering manufacturing defects.

Q: Where can I shop SARTORIAL OG in person?
You’ll find us at:

  • Wafi Mall, Dubai

  • DIFC Gate Avenue, Dubai

Q: What are your store hours?
Typically 10:00 AM – 10:00 PM, Monday through Sunday.

Q: Can I shop online?
Yes, our full collections are available at sartorialog.com

Q: Do you ship internationally?
Yes, we ship to most countries. Customs fees may apply depending on local regulations.

Q: Do you offer discounts?
Occasionally. Stay connected via our newsletter or Instagram for exclusive promotions.

Q: Do you offer referral or loyalty programs?
We offer special perks and rewards for returning clients. Referral offers may be introduced seasonally.

Q: Are discounts valid in-store and online?
A: Yes, unless specified otherwise.

Q: Do you accept returns?
Yes. Items can be returned or exchanged within 14 days, provided they’re unused and in original packaging.

Q: Can I try before buying?
Absolutely. Visit our boutiques where style advisors will assist you in finding the perfect pair.