SARTORIAL OG POLICY
Congratulations on choosing SARTORIAL OG sunglasses. Our commitment to quality craftsmanship ensures that each pair of sunglasses meets the highest standards of luxury and style. We stand behind our products and offer a comprehensive warranty to guarantee your satisfaction.
Warranty Coverage:
SARTORIAL OG Policy provides a 1-year warranty on the following components of your sunglasses:
1. Frame pilling
2. Frame alignment
3. Lens defaults
4. Missing screws
Warranty Terms and Conditions:
1. Frame Pilling: In the rare event of frame pilling due to manufacturing defects or materials, the frame will be replaced or repaired at no additional cost to the customer.
2. Frame Alignment: If the frame becomes misaligned within the first year of purchase, we will adjust or replace the frame to restore proper alignment.
3. Lens Defaults: Any defects in the lenses, such as lens scratching, coatings peeling off, or other lens-related issues, will be addressed by lens replacement or repair under warranty.
4. Screw Missing: Should any screws become missing or loose during the warranty period, we will provide replacements and ensure the sunglasses are securely assembled.
Claim Process:
To file a warranty claim, please contact our customer service team at marketing@sartorialog.com with proof of purchase and a detailed description of the issue. Our team will guide you through the process and provide instructions for returning the sunglasses for repair or replacement.
Exclusions:
Please note that this warranty does not cover damage caused by misuse, accidental breakage, loss, theft, or unauthorized repairs or modifications. Damage resulting from improper care, exposure to extreme conditions, or normal wear and tear is also excluded from the warranty coverage.
Contact Us:
For any inquiries or warranty claims related to your SARTORIAL OG sunglasses, please reach out to our customer service team at marketing@sartorialog.com or +971585883102.
Thank you for choosing SARTORIAL OG. We are committed to providing you with luxurious eyewear and exceptional service. Enjoy your sunglasses with confidence knowing they are protected by the SARTORIAL OG Policy.
